Terms Of Service

TERMS OF SERVICE

Introduction

Welcome to RSRV (the “App”), operated by P.K. PROJECT-X VENUE-RESERVE LTD (“we,” “us,” or “our”). These Terms of Service (the “Terms”) govern your use of the App and the associated services offered to both venue owners (“Venue Owners”) and Customers (“Customers”). By signing up or otherwise using the App, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the App. You also agree that you have read and consented to our Privacy Policy, which forms a part of these Terms. The acceptance of Terms of Service and Privacy Policy happens before a sign up is made through the App and is mandatory.

Important Note on Future Fee Implementation
As of now, RSRV does not process any payments or store financial details. All references to fees in these Terms will become effective only once our payment functionality is officially activated.

Important Note on Allergies or Dietary Restrictions
If you have allergies or other dietary restrictions or for any other reason wish to receive more detailed information about any products or services offered through RSRV, please contact the relevant Venue Owner. The Venue Owner is, however, responsible for providing accurate, up-to-date, and legally required information about their products and/or services, including applicable prices and, where required by law, the price per unit.

Please note that the sale and purchase of the Venue Owner’s products or possible services may be subject to additional terms and conditions of the Venue Owner or RSRV on a case-by-case basis, as set out in the RSRV Service.

1. Definitions

  • “RSRV” / the “App”: The mobile and/or web application for making and managing venue reservations.

  • “Venue Owner”: A user registered to advertise or manage events, tables, and reservations through the App.

  • “Customer”: A user registered to book tables and make reservations at venues.

  • “Reservation”: A booking made by a Customer through the App for a specific venue, date, time, and number of people.

  • “Service Fee”: A standard 3-euro (or otherwise specified) per-person fee charged to the Customer unless the Venue Owner configures a different fee.

  • “User”: Any person using or accessing the App, including Venue Owners and Customers.

(Note: Payments through the App and service fees for the profit purpose of RSRV are not yet taken into effect and nothing is final. Everything as is now will be applied later on. No payment method system is yet taken, neither credit card information system.)

2. Eligibility and Accounts

2.1 Account Creation

  • To use the App, you must create an account. Venue Owners must provide an email, password, venue location data (latitude/longitude and textual address), phone number, and other relevant business details. Customers must provide a unique username, email, password, and verify their phone number.

  • You agree that all information provided is accurate, up-to-date, and complete.

Enhanced Details on Account Creation and Deletion

  • The User shall create an RSRV account via the App to access RSRV’s services. To complete a registration, Users must provide personal information including a valid email address, a mobile phone number, and a unique password.

  • The User’s unique password should not be shared with anyone, and the User agrees to keep it secret at all times. The User is solely responsible for keeping their password safe.

  • The User is required to provide full and accurate information for the proper processing of their reservations, including relevant contact details.

  • The User can delete their RSRV account at any time through the profile settings in our website or App.

  • We may restrict access, suspend, or delete an RSRV account (and/or use of the services) if we reasonably consider it necessary—by way of example, if:

    • We suspect someone, other than the User, is using their RSRV account without authorization.

    • The User has been involved in an activity or conduct that infringes these Terms or any other RSRV policies, or that we, in our sole discretion, deem to constitute an abuse of our services.

2.2 Age Requirement

  • The App is not directed at children under 13 years of age. If you are under 13, you are not allowed to create an account.

  • Venue Owners are responsible for ensuring compliance with local age-restriction laws for events that involve alcohol or other age-restricted activities.

  • Venue staff may request ID at the venue to verify legal age.

2.3 Password and Security

  • Passwords are encrypted and not visible to us or to moderators.

  • You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

3. Description of Services

3.1 For Venue Owners

  • Event Creation: Venue Owners can add events with the following details (all of which can be viewed by moderators via the server and by Customers through the App):

    • Event name

    • Description

    • Date & time

    • Entry price

    • Dress code (optional)

    • Music genre (optional)

    • Age restriction (if applicable)

    • Event photo

  • Events’ Expiration: Events are automatically deleted daily if their scheduled date has passed.

  • Changes & Reminders: Any changes made to a posted event should be handled by the Venue Owner, and a reminder should be sent to affected Users regarding such changes.

  • Table Management: Specify the type of table (Normal/VIP), availability, capacity, and any associated fees.

  • Reservation Notifications: Venue Owners are notified when a reservation is made or canceled.

  • Reservation List: Venue Owners can view all reservations, update table numbers, verify or cancel reservations.

    • Verification: All reservations that actually arrive at the venue MUST be verified upon entrance. If a reservation is not verified (i.e., the Customer does not show up), the Customer will be banned for making unnecessary reservations or not notifying the Venue.

    • Table Number Updates: Venue Owners can update the table number assigned to a specific reservation.

    • Cancellation: Venue Owners can cancel a user’s reservation.

  • Manual Reservations: Venue Owners can add reservations offline (manual reservations), which will not incur the standard 3-euro (or custom) service fee unless the Venue Owner decides otherwise.

  • Photos & Social Media: Venue Owners can upload venue photos and add social media links for Instagram/Facebook, all visible to moderators and Customers.

  • Weekly Reminders & Updates: Venue Owners updates/offers, and event notifications.

  • Feedback: Venue Owners can make three pieces of feedback per month.

  • Events are deleted daily in case of expiration by the server.

  • Any changes made of a posted event should be handled by the venue and a reminder should be sent to users.

  • Contact & Support:

    • All relevant support or help information can be found under “Help and Support” in the Venue Owner’s settings or by visiting https://venue-reserve.com.

    • Venue Owners must provide their email, password, full venue location (both latitude/longitude and textual address), PO box/capacity of the venue, and phone number.

    • All such information can be viewed by moderators (except passwords, which are securely encrypted).

  • Location Visibility: Customers can view the venue’s location on an integrated map interface within the App and can get directions. They can also see the venue’s name and phone number.

  • Retention of Past Event Information: Venue Owners may keep the information of past events (including Customer names, emails, number of people) for legal reasons, for as long as needed.

By signing up, both Venue Owners and Customers agree to these Terms of Service and the Privacy Policy of the App.

3.2 For Customers

  • View Events: Customers can access detailed event information (description, date/time, entry price, dress code, music genre, age restriction, event photo and venue photos).

  • Make Reservations: Customers can book tables based on availability and capacity.

  • Fees: Customers pay either the standard 3-euro service fee per person or any custom fee set by the venue. This fee is disclosed before confirming the reservation. (Again, active only upon implementation of payment functionality.)

  • Feedback: Customers can submit feedback up to three times per month.

  • Favorites & Preferences: Customers can save favorite venues and update notification settings.

  • Notifications: Receive weekly reminders (on Thursdays and Sundays) about events or reservations.

3.3 Disclaimer

RSRV only facilitates the reservation process and does not control or supervise on-site venue operations or activities. We are not responsible for incidents occurring at the venue, including but not limited to over-serving of alcohol, drug use, property damage, or personal injury. Venue Owners are independent entities and maintain full responsibility for verifying the legal age of Customers where alcohol is served or for age-restricted events.

4. Fees and Payments

4.1 Service Fees

  • A default service fee of 3 euros per person is charged for reservations unless the venue has a custom fee structure (e.g., minimum charge, advance payment, ticket charge).

  • The fee includes VAT, transaction fees (such as Google/Apple Pay, if applicable), and other surcharges.

4.2 Payment Process

  • Customers see the exact amount to be paid before confirming a reservation.

  • (Note: Payment processing is not yet active.)

4.3 Refunds or Cancellations

  • Venue Owners may cancel a reservation. Any applicable refunds follow the Venue Owner’s policy or relevant local laws.

  • If a Customer fails to attend a reservation without canceling and the Venue Owner marks the reservation as unverified, the Customer risks being banned under our policies.

5. User Obligations and Bans

5.1 Accurate Information & Attendance

  • You must provide accurate information when making or managing reservations.

  • Customers should attend or responsibly cancel reservations to avoid unnecessary no-shows. A no-show or unverified reservation leads to a one-week ban. Venue Owners hold responsibility and must verify a reservation if the Customer or associates have arrived. In the case of Customer/associates arrival, if a reservation is not verified, we moderators should be informed through help and support to take care of the matter.

48-Hour Cancellation Rule

  • Customers can cancel their reservation via the App at least 48 hours prior to the scheduled event. The 48-hour cutoff is calculated from the event’s scheduled start time. After that, the Customer must directly notify the Venue Owner to request cancellation.

  • If no notice is given and the Customer or associates do not show up (resulting in an unverified reservation), the Customer’s account will be banned for 1 week starting a few hours after the event start time.

  • Dispute Process: If you believe you did attend despite being marked as a no-show, please contact project-x@venue-reserve.com to dispute your ban. Repeated no-shows may lead to permanent account deletion.

5.2 Manual Reservations (Venue Owners)

  • Venue Owners can add manual reservations on behalf of Customers. Such reservations are typically not charged a service fee, unless the Venue Owner specifies otherwise.

5.3 Prohibited Actions / Behavior / User Obligations / Bans

RSRV reserves the right to investigate and initiate legal action, at its sole discretion, against anyone who commits actions that are illegal or prohibited or who adopts behaviors that undermine the operation of the App. Such prohibited actions/behaviors include, but are not limited to, the following:

  • Unauthorized Use: Using the App in a way that violates applicable legislation.

  • Illegal/Defamatory Content: Posting or transmitting any content that is illegal, defamatory, threatening, racist, or incites hatred or exploitation of any person or entity.

  • Infringement of IP Rights: Uploading or posting content that infringes another party’s copyright or other intellectual/industrial property rights.

  • Malicious Content: Posting HTML or external code or URLs that link to malicious or harmful sites.

  • Spam / Cyber-Bullying: Posting spam or engaging in cyber-bullying or demonstrating threatening or dangerous behavior.

  • Data Collection: Collecting information about third parties from the App without their consent.

  • Unauthorized Account Access: Using third-party login credentials or accessing another person’s account without permission.

If prohibited actions are suspected or detected, RSRV may, at its sole discretion, take any action deemed necessary, including but not limited to:

  • Investigating allegations or indications of threatening, illegal, or exploitative content and removing or requesting the removal of such content.

  • Monitoring, editing, or removing content from the App at its sole discretion.

  • Suspending or terminating a User’s access to the App or their account for violation of these Terms.

  • Canceling a reservation and/or suspending, deactivating, or blocking a User’s account if suspicious or fraudulent activity is detected (e.g., inaccurate personal data, frequent disputes of online transactions, official law enforcement requests indicating illegal online activity, or notifications from payment institutions regarding unusual activity).

5.4 Verification

  • Venue Owners must verify a Customer’s reservation upon entrance.

  • Failure to verify or repeated no-shows by a Customer results in a one-week ban or a definitive deletion of the account.

6. Liability and Disclaimers

6.1 Disclaimer of Liability for Venue Incidents

RSRV only facilitates the reservation process and does not control or supervise on-site venue operations or activities. We are not responsible for incidents occurring at the venue, including but not limited to over-serving of alcohol, drug use, property damage, or personal injury. Venue Owners are independent entities and maintain full responsibility for verifying the legal age of Customers where alcohol is served or for age-restricted events.

6.2 No Warranty

  • The App and its functionalities are provided “as is.” We do not guarantee error-free operation, uninterrupted access, or that the App will meet your specific requirements.

  • We reserve the right to modify, update, or discontinue the App or certain features at any time.

6.3 Limitation of Liability

  • To the fullest extent allowed by law, RSRV shall not be liable for any indirect, special, incidental, or consequential damages arising from the use of or inability to use the App.

  • For EU Consumers: Any mandatory provisions of local consumer protection law remain unaffected.

7. Intellectual Property Rights

7.1 Ownership

  • All trademarks, logos, and service marks used in the App are the property of their respective owners.

  • The software, design, and overall content of the App are protected by intellectual property laws.

7.2 User Content

  • Venue Owners who upload photos or other media represent and warrant that they have the right to do so.

  • By uploading user-generated content (e.g., venue images), you grant RSRV a non-exclusive, worldwide, royalty-free license to display that content within the App.

8. Changes to the Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. We will notify you by posting the updated Terms in the App and, where appropriate, through other means (e.g., email or push notifications). Your continued use of the App after such modifications constitutes acceptance of the revised Terms.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the jurisdiction where our company is registered. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction, unless otherwise required by local consumer protection laws.

10. Contact Us

For questions about these Terms or any issues arising from the App, please reach out to us at:

11. Additional Provisions for Use of the RSRV Service

  • The RSRV Service is intended for use by persons 13 years of age or older. You may not register or use the RSRV Service if you do not meet this requirement.

  • The User shall observe all applicable laws and regulations when using the RSRV Service, including those pertaining to age-restricted products or services (e.g., events serving alcohol). Venue Owners and/or their staff have the right to refuse entry or services if the User cannot prove the legally required age or if other legal conditions apply (e.g., showing signs of intoxication).

  • RSRV is constantly evolving and may modify, change, or remove parts of the RSRV Service, including features, Venue Owners, in whole or in part.

  • By using the RSRV Service, you may encounter content that could be inaccurate, incomplete, or misleading. RSRV generally does not review content posted by Venue Owners. RSRV is not responsible for third-party content or any damages arising from use of or reliance on it.

  • You are responsible for obtaining and maintaining any devices, equipment (such as phones), or connections needed to access the RSRV Service and any charges related thereto.

  • You will not:

    • Use or attempt to use another person’s RSRV account without their consent.

    • Copy, modify, or create derivative works of the RSRV Service or any related technology.

    • Reverse-engineer, decompile, or otherwise attempt to derive source code from the RSRV Service.

    • Remove or obscure any copyright, trademark, or other proprietary notices in or on the RSRV Service.

    • Use automated methods (e.g., bots) to use or access the RSRV Service in ways not authorized by RSRV.

    • Create an RSRV account under a fake identity or someone else’s identity.

    • Access the RSRV Service except through the official interfaces provided by RSRV (e.g., the RSRV App or Website).

  • RSRV may remove or suspend a User from the RSRV Service with immediate effect, or refuse/cancel any reservations, if:

    • The User abuses the service or causes harm to RSRV, other Users, or Venue Owners.

    • RSRV has reasonable belief of fraudulent acts by the User.

    • The User places a false reservation (e.g., does not pay or does not show up).

    • The User engages in threatening, harassing, racist, sexist, or otherwise inappropriate behavior toward RSRV or its Users.

  • The controller of personal data collected from Users is P.K. PROJECT-X VENUE-RESERVE LTD, unless otherwise indicated. RSRV processes personal data according to its Privacy Policy.

    • Under applicable EU data protection laws (including the GDPR), individuals have certain rights regarding their personal data, which may include the right to access, rectify, erase, restrict or object to processing, and the right to data portability. For more information or to exercise these rights, please see our Privacy Policy or contact us at project-x@venue-reserve.com.

    • In accordance with EU requirements, personal data should not be retained longer than necessary for the purposes for which it was collected. If you have questions about data retention, please consult our Privacy Policy or contact us.

  • The User must comply with any applicable third-party terms when using the RSRV App or the RSRV Service (e.g., payment processors, once implemented).

  • The User represents and warrants that they are not located in a country subject to embargo or on any government list of prohibited or restricted parties.

12. Electronic Dispute Resolution – Consumer Protection

A dedicated platform is given through the European Commission which is dedicated for electronic dispute in accordance with the consumer rights ODR platform. The consumer residents of Europe have the right to file a complaint for disputes having to do with online sale of goods and services contracts. This platform can be reached at http://ec.europa.eu/odr.

13. Term and Termination

  • These Terms remain in force as a binding agreement between RSRV and the User for as long as the User continues to use the RSRV Service.

  • The User may discontinue use of the RSRV Service at any time. RSRV may also discontinue providing the RSRV Service, permanently or temporarily, at any time.

14. Additional Legal Provisions

14.1 Severability / Entire Agreement

If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the remainder of these Terms shall continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and RSRV with respect to the use of the Service.

14.2 No Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and any failure by RSRV to assert any right under these Terms shall not constitute a waiver of such right.

14.3 No Partnership / No Agency

Nothing in these Terms is intended or shall be deemed to create a partnership, agency, joint venture, or employment relationship between you and RSRV. Neither party has any authority of any kind to bind the other in any respect.

14.4 Indemnification

You agree to indemnify, defend, and hold harmless RSRV, its affiliates, and their respective directors, officers, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your breach of these Terms, or your violation of any rights of a third party.

14.5 Force Majeure

RSRV shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, terrorism, riots, embargoes, government orders, natural disasters, or disruptions to internet or telecommunications.

15. Cookies and Tracking

RSRV is primarily a mobile application and does not generally use cookies in the same way a website might. If we implement any tracking or data collection mechanisms in the future, we will update our Privacy Policy accordingly. For any existing data collection details, please consult our Privacy Policy.

16. Effective Date

These Terms of Service are effective as of 17 January 2025.

© 2024 P.K. PROJECT-X VENUE-RESERVE LTD. All Rights Reserved.

Note: In the event of any conflict between these Terms and the Privacy Policy regarding personal data processing, the Privacy Policy will prevail.